Keeping Your Business Secure: It's Easier Than You Think

Your Nviti.ng account handles customer conversations and business data - keeping it secure isn't just important, it's essential. The good news? We've made security simple and straightforward. No complex procedures, just smart protection that works.

Think of security settings as your digital door locks and alarm system. Set them up once, maintain them occasionally, and sleep well knowing your business is protected.

Your Password: Your First Line of Defense

Changing Your Password: Head to Profile Settings and update it whenever you need to. Easy.

What Makes a Password Actually Strong:

  • 12+ characters minimum - longer is always better
  • Mix it up: Upper and lowercase letters, numbers, and symbols
  • Make it unique: Don't reuse passwords from other accounts
  • Avoid personal info: No birthdays, pet names, or business names
  • Consider a password manager: They generate and remember strong passwords for you

Forgot Your Password? No worries - click "Forgot Password" on the login page and we'll send you a reset link. You'll be back in business in minutes.

Two-Factor Authentication: Your Security Superpower

Why 2FA Matters: Even if someone gets your password, they still can't access your account without your phone. It's like having two different keys to your front door.

Setting It Up (if available):

  1. Download an authenticator app: Google Authenticator, Authy, or Microsoft Authenticator all work great
  2. Enable 2FA in your security settings
  3. Scan the QR code with your authenticator app
  4. Enter the 6-digit code to confirm setup
  5. Save your backup codes somewhere safe (like a password manager)

Pro Tip: Set it up when you have 5 quiet minutes. Once it's done, you'll barely notice it - but hackers definitely will.

Managing Your Login Sessions

Keep Track of Your Devices: Check your active sessions regularly to spot any logins you don't recognize. Working from home, the office, and your phone? You'll see all those sessions listed.

See Something Suspicious? Log out of any session you don't recognize immediately. Better safe than sorry.

Regular Cleanup: Once a month, review your sessions and log out of old devices you no longer use.

API Key Security (For Advanced Users)

Using our API for custom integrations? Your API keys are like master passwords - treat them with extra care. Check out our API Settings guide for detailed security practices.

Your Data Privacy Matters

What We Protect: Every customer conversation, all your business data, and your account information is encrypted and secured using industry-leading practices.

Your Rights: You own your data. We're just keeping it safe and making it useful for your business.

Compliance: We follow data protection regulations and will always be transparent about how your information is handled.

Something Not Right? Tell Us Immediately

Found a security issue or concerned about your account? Don't wait - contact our support team right away. We take every security concern seriously and will investigate immediately.

What to Include When Reporting:

  • What you noticed that seemed suspicious
  • When it happened
  • Any screenshots (if safe to share)
  • Your account email (so we can investigate quickly)

Remember: Good security isn't about making things complicated - it's about making smart, simple choices that protect what matters most.

Keywords

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