Dashboard
Welcome to Nviti.ng Documentation
What is Nviti.ng?
Nviti.ng is a comprehensive AI-powered customer support platform designed to revolutionize how businesses interact with their customers. By combining advanced artificial intelligence with robust knowledge management and versatile communication channels, Nviti.ng enables businesses of all sizes to deliver efficient, consistent, and personalized support experiences 24/7.
Our platform helps you:
- Reduce response times with instant AI-powered answers
- Maintain consistent quality across all customer interactions
- Free up your human agents to focus on complex inquiries
- Provide support across multiple channels including your website and WhatsApp
- Build and leverage a comprehensive knowledge base that grows smarter over time
Platform Overview
Nviti.ng consists of several integrated components that work together to create a seamless customer support experience:
AI Assistants
Intelligent, customizable AI agents that can engage with customers, answer inquiries, and provide information about your products or services.
Learn more about AI Assistants →Website Chat Widgets
Easily embeddable chat interfaces for your website that connect visitors directly with your AI assistants or human agents.
Learn more about Chat Widgets →Chat Zone & Conversations
A centralized hub for managing all customer conversations across channels. Monitor ongoing chats and seamlessly take over from AI assistants.
Learn more about the Chat Zone →Knowledge Base Management
Tools for creating, organizing, and maintaining the information that powers your AI assistants. Includes articles, categories, and documents.
Learn more about Knowledge Base Management →Documentation Guide
Our documentation is organized into the following sections to help you quickly find the information you need:
Getting Started
- Account Setup - Create and configure your account
- Dashboard Overview - Navigate the dashboard
- Quick Start Guide - Set up your first AI assistant
Channels
- AI Assistants - Configure and optimize your AI agents
- Website Chat Widgets - Embed chat on your website
- WhatsApp Integration - Connect to WhatsApp Business
Knowledge Base
- Articles - Create and manage knowledge base articles
- Categories - Organize your knowledge base content
- Documents - Upload and process external documents
Chat Zone
- Managing Conversations - Handle customer interactions
- Human Handover - Transition from AI to human support
- Conversation Analytics - Track customer interactions
Account Management
- Team Members - Add and manage user accounts
- Billing and Subscriptions - Manage your subscription
- Pricing - Understand our pricing structure
How Nviti.ng Works
Nviti.ng operates through a sophisticated process flow that connects customers with information and support:
-
1
Customer Initiates Contact
A customer starts a conversation via your website chat widget or WhatsApp.
-
2
AI Assistant Processes Query
The AI assistant analyzes the message and searches your knowledge base for relevant information.
-
3
Intelligent Response Delivery
The assistant formulates a helpful response based on your knowledge base content.
-
4
Seamless Human Handover (When Needed)
If the AI cannot resolve the query, the conversation is transferred to a human agent.
-
5
Continuous Learning
The system identifies knowledge gaps and helps you improve your knowledge base over time.
The Nviti.ng Difference
What sets Nviti.ng apart is our integrated approach to AI customer support:
- Knowledge-Driven Intelligence - Your AI assistants are powered by your specific business knowledge
- Multi-Channel Accessibility - Reach customers where they are, whether on your website or WhatsApp
- Contextual Conversations - Maintain conversation history for more relevant and personalized responses
- Business-Aware Responses - AI that understands your specific products, services, and company policies
- Continuous Improvement - A system that gets smarter with every interaction
Getting Started with Nviti.ng
Ready to transform your customer support? Follow these steps to get started:
Set Up Your Knowledge Base
Create articles and upload documents that contain information about your products, services, and common customer questions.
Start building your knowledge base →Configure Your AI Assistant
Create and customize an AI assistant that represents your brand's voice and has access to your knowledge base.
Configure your assistant →Deploy Your Chat Widget
Add the Nviti.ng chat widget to your website to start engaging with customers.
Deploy your chat widget →Monitor and Improve
Use the Chat Zone to monitor conversations, identify areas for improvement, and enhance your knowledge base.
Learn about the Chat Zone →Pricing Overview
Nviti.ng offers flexible pricing options to suit businesses of all sizes. Our plans are based on "conversations" - all AI-powered interactions with a single customer for an entire day count as just one conversation.
Subscription Plans
From ₦1,750/month for our Spark plan to ₦230,000/month for our Enterprise plan, with conversation allowances ranging from 150 to 50,000 monthly conversations.
Pay-As-You-Go
Flexible usage-based pricing with tiered rates that decrease as your volume increases, starting at ₦15.00 per conversation.
Need Help?
Our support team is here to help you get the most out of Nviti.ng. If you have questions or need assistance:
Search the Documentation
Use the search bar above to find specific information in our knowledge base.
Contact Support
Reach out to our support team via email or through the chat widget on our website.
Schedule a Demo
Want to see Nviti.ng in action? Schedule a personalized demo with our team.