Smart Processing
Stop Retyping Everything: Turn Your Existing Documents Into Instant Support Knowledge
You already have the answers your customers need. They're just trapped in PDFs, Word docs, and spreadsheets scattered across your company. Every time someone asks a question, your team has to hunt down this information or – worse – recreate it from memory.
What if all that knowledge could be instantly available to your support team and customers? No more digging through folders, no more inconsistent answers, no more wasted time.
That's exactly what Nviti.ng's Smart Document Processing does. It takes your existing documents and transforms them into a powerful knowledge base that powers intelligent support – without you having to retype a single word.
Just Upload and Go: It's Really That Simple
Supported File Types
Just drag and drop your files, and our system does the rest – extracting the information and making it instantly available to your support assistant.
No complicated setup or data entry required. Our system automatically reads your documents, understands what's in them, and makes that information searchable. Your support assistant can then instantly find and use this information to answer customer questions.
Even better – you can simply paste a URL, and our system will extract all the relevant information from that web page. Have important information on your website? Just point us to it, and we'll add it to your knowledge base.
Know Exactly What's Happening With Your Documents
Clear Status Updates
For every document you upload, you'll see exactly where it is in the processing pipeline:
- ⏳ Pending - Document received
- ⚙️ Processing - Reading and indexing
- ✅ Processed - Ready to use
- ⚠️ Failed - With retry options
Simple Management
Managing your knowledge base is straightforward:
- See all your documents in one place
- Quickly add new information as it becomes available
- Remove outdated documents with a single click
- Reprocess documents if needed
No technical skills required – if you can use email attachments, you can manage your knowledge base.
Ensure Accuracy With Priority Control
What happens when you have conflicting information? Maybe an old policy document says one thing, but your new guidelines say another. Without control, your support system might give outdated or incorrect answers.
"Our priority control feature lets you decide which information takes precedence. When your support assistant encounters conflicting information, it will always use the highest-priority source – ensuring customers get the most accurate, up-to-date answers."
How It Works
Simply assign a priority level to each document:
- High priority for official, current policies
- Medium priority for general information
- Low priority for supplementary or older content
When information overlaps, your assistant automatically uses the highest-priority source.
The Benefits
This simple but powerful feature ensures:
- Customers always get the most current information
- Your support stays consistent with company policies
- You can keep historical documents without causing confusion
- Updates to policies take effect immediately
Transform Your Support With Existing Knowledge
By leveraging the documents you already have, Nviti.ng helps you:
- Save countless hours of manual data entry and knowledge base building
- Provide more accurate answers based on your official documentation
- Ensure consistency across all customer interactions
- Update information quickly by simply uploading new documents
- Make your existing content work harder for your business
Ready to put your existing documents to work? Let's talk about how Nviti.ng's Smart Document Processing can transform your scattered information into a powerful, unified knowledge base that powers better support.