Configurable Assistant

Build Your Perfect Digital Team Member: The Nviti Configurable Assistant

Let's be honest – most chatbots are terrible. They sound robotic, misunderstand simple questions, and leave customers more frustrated than before they started. But what if you could create a digital assistant that actually feels like part of your team?

That's exactly what we've built with the Nviti Configurable Assistant. It's not some generic, one-size-fits-all bot. It's a digital team member that you can shape to match your brand's personality, follow your company's rules, and communicate exactly the way you want.

Make It Sound Like You (Not Like a Robot)

Is your brand friendly and casual? Professional and precise? Maybe a bit witty? Whatever your style, your assistant should match it perfectly. With Nviti, you control exactly how your assistant talks to customers.

Just set your preferred conversation tone, and your assistant will maintain that voice in every interaction. No more jarring disconnect between your brand's personality and your automated support. Customers will feel the consistency, building trust with every conversation.

"Our customers actually ask if our assistant is a real person because it sounds so natural and on-brand. That's when we knew we got it right." – Nviti Customer

Teach It Your Company's Rules and Knowledge

Your assistant should know what to say – and what not to say. With our Company Instructions feature, you can give your assistant clear guidelines about your products, policies, and values.

Think of it like training a new employee, but without the repetition. Just tell it once what's important, and your assistant will stick to those guidelines in every conversation. No more worrying about a bot making promises your company can't keep or giving outdated information.

Fine-Tune How Your Assistant Responds

Want short, snappy answers for quick questions? Or detailed explanations for complex topics? With Nviti, you control exactly how your assistant communicates.

• Response Length: Set maximum character counts to keep answers brief or allow more detail when needed.
• Creativity Level: Adjust the "temperature" to make responses more predictable and factual or more varied and conversational.
• Conversation Memory: Control how much of the conversation history your assistant remembers to keep interactions natural and contextual.
• Word Choice: Fine-tune how your assistant selects words to match your brand's vocabulary and style.

The best part? You can create different assistants for different needs. Maybe you want one for technical support that's precise and detailed, and another for sales inquiries that's more conversational and persuasive. With Nviti, you can have both.

The Result: Support That Actually Feels Like Your Brand

When your digital assistant truly reflects your brand, something amazing happens. Customers start to trust it. They get consistent, helpful responses that sound like they're coming from your team – because in a way, they are. Your assistant becomes an extension of your brand values and voice.

This isn't just about making a chatbot sound friendlier. It's about creating a digital team member that represents your brand perfectly, handles routine questions efficiently, and frees your human team to focus on what they do best – solving complex problems and building relationships.

Ready to build a digital assistant that actually feels like part of your team? Let's talk about how Nviti can help you create the perfect configurable assistant for your brand.